Poor sound quality from product | 3·2·1® GS home entertainment system

Check if the issue occurs with one or all speakers.

If the issue is only with one speaker, try the following

Reset your system. Some issues may be temporary and resolved upon reset.
Be sure the system is set up properly and all connections are secure.
Check the condition of the speaker wires and be sure they are secure at both ends.
If the issue only occurs with one source (Radio, TV, Cable/Sat box or DVD Player), then troubleshoot that device further.
Switch the speaker that is not working properly with another speaker that is working properly. If the problem stays with the original speaker, click Start Repair or Replacement below to explore your available options.

Check the bass and treble controls for your product.

Be sure the bass and treble adjustments are not set too high or too low for your preferences. For more info, see Adjusting the tone controls on your product.

Check if your speaker placement follows the recommendations for your system.

The placement of the speaker within the area affects how your hear sound from the speakers. For more info, see Speaker placement and positioning.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.

Try connecting a different audio device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Be sure the speakers are compatible with the receiver.

The receiver or speakers could get damaged if the speaker impedance does not match the receiver's output. Check the specifications on both the speaker and receiver's back panel or owner's guide to be sure the components are compatible.

Check for sources of interference.

Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.