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Blue or pink tint to video | 3·2·1® GS Series II DVD home entertainment system
Be sure the video format option is the correct setting: NTSC or PAL.
Most North and South American regions use NTSC; other regions use PAL. If the format is set incorrectly in the system, the video may be distorted or blank.
If connecting your system to the TV with a component video cable, be sure the cable is connected correctly and securely.
Check that the three colored plugs on both sides of the component cable match the color of the jacks where they connect on the TV and on your system console. Additionally, check that all plugs are securely connected. If not, your system might not detect the type of cable connected, which can result in no or poor video.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try plugging in to a different input on the TV.
Most TVs have more than one input section so you can connect more than one video device to the TV. For example, on the back of the TV, there might be sections labeled Input 1, Input 2 and Input 3. If your system is connected to Input 1, unplug it and plug it in to Input 2 instead. If the issue is resolved, it's related to the TV input or the TV settings for that input.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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