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Intermittent audio from product | 3·2·1® GS Series II DVD home entertainment system
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Connect the audio/video device to a different input on the amplifier or receiver
Plug in to a different input section on the back of the receiver using the same cable(s) to determine if the input is the issue. Whichever section you connect to, select the same input using the receiver or remote control buttons to hear and/or see the device.
Check the condition of the speaker wires and be sure they are secure at both ends.
Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.
Check the condition of the cable that connects the system console and bass module.
Disconnect the cable that connects your system to the bass module. Be sure the connectors at both ends of the cable are not damaged and that the cable is not bent or broken. If there is damage to the cable, replace it.
Replace the cables used to connect your product
Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.
Try another input on the Bose system.
The input may be defective; try another input (it is ok to use a different type of input, for example analog instead of digital or digital coax instead of digital optical). If the problem only occurs on one input, that input may be defective. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Check for sources of interference.
Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
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