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Sound is not heard from all speakers | 3·2·1® GS Series II DVD home entertainment system
If you do not hear sound from a bass module connected to your system, here are some suggestions.
There are no balance controls on your Bose product.
Volume from the left and right speakers cannot be adjusted.
For issues with DVDs, try a different audio track (if available).
Some DVDs have multiple audio tracks available in the DVD audio/sound menu. In the DVD menu, select a different audio track and listen for differences.
Try playing a song from artist, collection or music service.
Some media might be made for one speaker (i.e. old recordings or some news or voice recordings). Try a different track, like a newer pop song, and listen for a difference.
Check the condition of the speaker wires and be sure they are secure at both ends.
Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.
Try switching the speaker:
Swap the speaker that isn’t working with one that is. If the issue follows the same speaker, it may need service. Scroll down and click "Start a repair or replacement" to explore your options.
Try another input on the Bose system.
The input may be defective; try another input (it is ok to use a different type of input, for example analog instead of digital or digital coax instead of digital optical). If the problem only occurs on one input, that input may be defective. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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