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No picture from a connected video device | 3·2·1® GS Series III DVD home entertainment system
Which device is being used?
Cable box
Try a different channel.
If the issue only occurs with one or certain channels, there could be an issue with those particular broadcasts.
Be sure the cable box is connected properly.
A connection may have come loose or may be incorrect. Check to see that all output connectors on the cable box and input connectors on the Bose system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.
When using an RF modulator, be sure the correct TV channel is selected.
Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
DVD or Blu-ray player
Be sure the DVD or Blu-ray player is connected properly.
A connection may have come loose or may be incorrect. Check that all output connectors on the DVD or Blu-ray player and all input connectors on the system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.
When using an RF modulator, be sure the correct TV channel is selected.
Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
DVR
Be sure the DVR is connected properly.
A connection may have come loose or may be incorrect. Check to see that all output connectors at the DVR and all input connectors on the Bose system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.
When using an RF modulator, be sure the correct TV channel is selected.
Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Game console
Be sure the game console is connected properly.
A connection may have come loose or may be incorrect. Check to see that all output connectors on the game console and all input connectors on the system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.
When using an RF modulator, be sure the correct TV channel is selected.
Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Satellite box
Try a different channel.
If the issue only occurs with one or certain channels, there could be an issue with those particular broadcasts.
Be sure the satellite box is connected properly.
A connection may have come loose or may be incorrect. Check to see that all output connectors on the satellite box and input connectors on the Bose system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.
When using an RF modulator, be sure the correct TV channel is selected.
Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
VCR or DVD recorder
Be sure the VCR or DVD recorder is connected properly.
A connection may have come loose or may be incorrect. Check to see that all output connectors on the VCR or DVD recorder and all input connectors on the Bose system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system
When using an RF modulator, be sure the correct TV channel is selected.
Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Other connected video device
When using an RF modulator, be sure the correct TV channel is selected.
Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
See if the issue is with connected devices or the built-in video player.
Try playing a DVD on the disc player built-in to the system console.
Confirm the TV is on and the proper input is selected.
Some TVs have a feature where input selections can be turned off or hidden from the on-screen menu. For help changing TV inputs and enabling TV inputs, refer to the TV owner's guide.
The system will not pass a signal through in DVD mode.
Be sure the desired source is selected
Check that that the correct audio input source is selected.
If multiple audio sources are available or connected, be sure the correct source is selected. For example, if the audio device you want to hear is connected to the an input labelled AUX, be sure that AUX input selected.
Reset the HDMI connection by resetting both devices and the cables connected between them.
- Turn off the Bose system, the source device and the TV.
- Unplug the Bose system, the source device and the TV.
- Disconnect two HDMI cables at both ends and reseat them ensuring secure connections.
- Reconnect the source device, the TV and the Bose system to power.
- Turn on the TV and the source device.
- Once the TV and source device have finished powering up, turn on the Bose system.
In the menu of the connected device, try disabling HDMI-CEC.
CEC (Consumer Electronics Control) allows devices to send control information (e.g. power, input switching, remote control, etc.) back and forth over HDMI. CEC implementation and capabilities can vary among different brands, which can cause various control issues. Try disabling CEC in the menu of the connected device, then try again. Depending on the brand, CEC may be labelled differently in the device menu. For more info, see Names used by different brands for CEC.
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