AE2 audio headphones | No audio in one ear

Check that the audio cable is secure and sits flush with the earcup.

Disconnect and reconnect the audio cable. When fully connected, the plug should sit flush and not stick out from the earcup. For more info, see Connecting the audio cable to your headset.

Be sure the headphone openings are clean and free of debris.

Check for blockages in the headphone mesh grille and headphone opening. Excessive debris can result in low audio, poor sound quality or missing audio channels.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Try playing different types of media.

Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.

Check the condition of the audio plug on your product.

If the audio connector on your product is broken, frayed or damaged, it might not play audio as expected. If it is damaged, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Check the condition of the headphone cable.

If the plug or any part of the cable for your headphones is damaged, you can replace the cable.

Clean both ends of the audio cable with isopropyl alcohol.

The connectors at both ends of the audio cable may have a build-up of debris or corrosion. Apply a small amount of isopropyl alcohol to a cloth and wipe the metal connectors. Dry the connectors completely, then reconnect the cable try again.