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Noise cancellation turns off by itself | Bose Aviation Headset X
Is the headset connected to an intercom / avionics panel when the issue occurs?
Determine if any recent changes have been made to the headset or aircraft.
If any changes or modifications have been made to either the headset or the aircraft, look into whether or not those changes could have unexpectedly caused this issue.
Determine if movement of the control module and its cables causes the issue.
If moving the control module or the cables that connect to it causes the issue to occur, the Down Cable may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
If you have ever unplugged the microphone cable from the headset, disconnect it again and check for debris or damage at the connectors.
Make sure the connectors on the cable and at the headset are both free of debris (dirt, lint, dust, etc.) or damage, which could prevent a proper connection. For more info, see Attaching or moving the boom microphone on the headset.
Re-insert the headset cable to the aircraft panel.
- Disconnect the down cable where it attaches to the panel
- Inspect the connections for damage or debris and remove any debris that is found. If there is damage to any the connections, they may need to be replaced
- Firmly reconnect the down cable to the panel