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Computer does not detect a Bose product connected via USB | Acoustic Wave® system II
Does the computer show a message stating the device is not recognized
Yes, the computer displays an error message when the product is connected
Disconnect and reconnect the SoundLink USB key
Disconnecting and reconnecting the SoundLink USB key may help the computer recognize the new input device. When reconnecting the SoundLink USB key be sure it is firmly seated.
Connect the product to another USB port.
Disconnect the product from the USB port in use and reconnect it to another port. Try using a port located elsewhere on the computer and/or bypassing any USB hubs, as the issue may be with the group of USB jacks or another device connected among that group.
If a USB hub is in use, try bypassing it.
Some USB hubs might cause a computer to have difficulty communicating with USB devices. If you're using a USB hub, disconnect it and connect your product directly to your computer to determine if the issue is related to the hub.
While updating your product, disconnect any other USB devices from the computer.
Disconnect all USB devices (not including a mouse and keyboard) from the the computer, then reconnect your system and try the update again. If the update still does not complete, disconnected the same USB devices and reboot your computer, then reconnect your system and try again. (Note: USB hubs are not recommended when trying to update.)
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