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No audio | Acoustic Wave® system II
In the TV menu, look for applicable audio/sound settings.
Many TVs have a menu setting that allows audio to be sent to speakers other than the TV speakers. In the TV menu, navigate to sound settings and look for a TV Speakers or Audio Output option (or something similar). The TV speakers may need to be turned off and the output may need to be set to Fixed or External Speakers. (Tip: If there is no fixed output option, you might need to turn up the TV volume to max to hear it through your Bose speakers—even if the TV speakers are turned off.)
Be sure the iPod is firmly seated in its dock.
To play audio, recharge and maintain full functionality, the iPod must be securely seated in the dock.
Check the volume level on the Bose system.
When the system is turned on, its volume slowly ramps from zero to the last level used. If the system was turned off at an extremely low volume, it ramps to a moderate volume level. Pressing the volume button during this process sets the volume and stops if from ramping. If a higher level is desired, increase the volume gradually.
Check that the correct audio source is selected.
Since there is more than one audio source built-in to your system (i.e. FM and AM radio), be sure the source you want to hear is selected on the system.
Check that that the correct audio input source is selected.
When the accessory pedestal or multi-disc changer is connected, two AUX inputs are available. Be sure the selected AUX input is the input to which your audio device is connected.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try bypassing the Acoustic Wave Pedestal (if applicable).
If the source device is connected to the accessory pedestal, try connecting it directly to the Acoustic Wave system instead. If the sound returns, the pedestal may be the issue.
The Acoustic Wave Connect Kit for iPod v2 may need service.
If the steps provided do not resolve your issue, the Acoustic Wave Connect Kit for iPod v2 may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement below to explore your available options.
Note: If you are unable to provide a valid Serial Number or Date of Manufacture code for your product, we are not able to process any repair, exchange or trade in transactions.
Bose Customer Support can still provide troubleshooting support if required.
If you need help locating your serial number, please refer to the Serial Number Location article for your product, which provides instructions on where to find it.
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