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BOSEbuild Headphones | No audio from product
Bluetooth® operation is disabled while charging.
The headset begins charging when connected to a charger or powered USB jack. While charging, Bluetooth functionality is disabled. To play audio from and/or pair Bluetooth devices, disconnect the headset from the charger once it is sufficiently charged.Alternatively, you can listen to audio while charging the headset by using the supplied backup audio cable.
Confirm the headset is connected to the Bluetooth® device.
Power on the headset, then press any button to view the Bluetooth and battery lights. If the Bluetooth light is flashing or not lit, the headset is not connected. Try reconnecting the headset in the Bluetooth settings of the device. If is still doesn't connect, see Cannot connect a Bluetooth® device.Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.Try connecting the device with the included audio cable.
Note: When the audio cable is connected to the headphones, Bluetooth® functionality is disabled.- Connect the smaller end of the audio cable to the jack at the bottom of the left earcup
- Plug in the other end of the cable to the 1/8" (3.5 mm) headphone jack on your device.