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Bluetooth device doesn't work from a distance | Bose QuietComfort Earbuds
Keep your product within 33 feet (10 meters) of your personal device.
Distance and obstacles like walls, doors, or other electronics can weaken the Bluetooth signal. If you're having trouble, try moving your personal device and product closer together or relocating other devices that may cause interference.
Be sure the connected device is within range.
Be sure the connected device is within range.
Resync the earbud connection
- Place both earbuds into the charging case. Keep the lid open. The status light on the front of the case will illuminate when the earbuds are inserted into case. If the status light does not light up, press downward on the buds to ensure they are making a solid connection with the charging pins.
- Close the lid on the case.
- When the status light on the front of the case stops flashing, open the lid, remove just the right earbud, and place it into your right ear.
You should hear the chime. - Place the left earbud in your ear. You should hear the chime and can continue using your product.
Try disconnecting other nearby wireless devices that might interfere with Bluetooth® signal.
Some wireless devices can cause interference with a Bluetooth signal.
Common examples include:-
Common examples include:-
- 2.4 GHz router
- cordless phone
- wireless speaker adapters
- home security motion sensors
- fluorescent lights
- microwaves
- wireless mice and keyboards
If playing locally stored content on a MacBook, try disabling its Wi-Fi function.
If playing locally stored content on a MacBook, try disabling its Wi-Fi function.
Reboot the Bluetooth® device.
Electronics might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
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