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Speaker will not turn on | SoundLink® Color Bluetooth® speaker II
Connect your product to a power outlet to exit battery protection mode.
If your product is not connected to a power outlet and not used for 24 days, it enters protection mode to preserve the battery life. New products are often in this mode since they typically stay in a box for more than 24 days.
Connect the speaker to power for 15 minutes.
The battery within the speaker may have been completely depleted. Connect the speaker to power for 15 minutes so the speaker can receive a sufficient charge for powering on. After 15 minutes, try turning the speaker on and playing sound while connected to AC power. If there is still no sound and the product does not appear to be receiving power, see Product will not turn on.
Check if the battery is charged.
Be sure the battery is not depleted. For more information, see Checking the remaining battery charge.
Check if tones are heard when you unplug and plug in the power cord.
When unplugging, a tone should play on the left side. When plugging it back in, a tone should play on the right side. If you don’t hear these tones, the speaker may need service.
Put the speaker into Ship mode, then allow it to charge for one hour.
- Put the speaker into Ship mode. For instructions, see Enabling or disabling Ship mode.
- Connect the speaker to power to exit Ship mode.
- Let the speaker charge for at least one hour.
- If the issue is resolved, check for and install any available product updates using a computer by going to btu.bose.com.
Check for and install any available product updates.
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
Send the customer a Bose power supply
Non-Bose power supplies could potentially cause the product to not accept a charge. Send the customer a Bose power supply (model number PSA05F) to use with the product. Be sure to include the applicable AC clips in the order for customers outside North America.
Note: Send the Bose power supply for any power-related issue, even if the issue is resolved by troubleshooting
Note: Send the Bose power supply for any power-related issue, even if the issue is resolved by troubleshooting
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