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Product will not turn on | Bose SoundLink Mini II
Connect the speaker to power for 15 minutes.
If your speaker hasn’t been used for a while, it may enter battery protection mode. To exit this mode:
- Bypass the charging cradle (if applicable) and plug a USB cable directly into the speaker. You should hear a tone from the right side of the speaker.
- Allow it to charge for 15 minutes. If using a third-party charger, ensure that the power supply provides 5 volts DC and 1.6 amps.
- After 15 minutes, press the power button to turn on the speaker and attempt to play sound, both while still plugged in and then whilst unplugged. You should hear a tone from the left side of the speaker when unplugging.
Avoid holding the Power button while powering on or off your product.
To turn your product on or off, quickly press and release the Power button 
Inspect the charging port and cable
Check the charging port for any debris or damage. Ensure that the charging cable is functioning by testing it with another device or using a different cable to charge the speaker.
Note: If the speaker charges only without the cradle, there may be an issue with the cradle.
If using the Bose Charging Cradle:
The bottom of the speaker may not be properly connecting with the metal contacts on the charging cradle.- Disconnect the charging cradle from power.
- Remove the speaker from the cradle.
- Check the metal contacts on both the speaker and the cradle to ensure a proper connection.
Note: If the speaker charges only without the cradle, there may be an issue with the cradle.
Try a different cable or power source
Try connecting your product with a different cable and/or power source, such as a computer, USB charger, or outlet.
Check for and install any available product updates
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
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