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No audio in one ear | Bose Sport Earbuds
Use the right earbud if you're using only one.
The right earbud connects to your personal device (phone, tablet, or computer) and transmits audio to the left earbud. Placing the right earbud in the case will stop audio playback. Always use the right earbud when listening to audio or making phone calls with a single earbud.
Try resyncing the earbuds and charging case.
- Turn off Bluetooth on all devices within 30 ft of the earbuds.
- Place earbuds in the charging case for 5 seconds.
- Remove earbuds from the case. The earbuds and charging case should now communicate as normal.
Make sure the earbuds are firmly seated on the charging pins when charging
- If you place both earbuds in the case and they are not seated on the charging pins, the earbuds will remain on and drain the battery
- The charging pins could also be stuck in a down position. You can push on the charging pin(s) to confirm they are moving up and down and not stuck in the down position
- When placing the earbuds in the charging case, the LEDs on the earbuds should flash or light up. This will confirm the earbuds are connecting with the charging pins
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Your earbuds need to be replaced.
If the steps above did not resolve your issue, your earbuds need to be replaced. Click START A REPAIR OR REPLACEMENT below to begin the process online — the fastest and easiest way to get service.
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