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No audio in one ear | Bose Ultra Open Earbuds
Resync the earbud connection.
- Place both earbuds into the charging case. Keep the lid open. The earbud status lights will illuminate when each earbud is placed into case. If the status light for an earbud does not light up, the earbud may be out of charge or may not be contacting the charging pins in the case. Be sure the three charging points on the barrel of the earbuds are facing downward and the three charging pins are protruding upward out of the case.
- Close the lid on the case.
- When the status light on the front of the case stops glowing, open the lid, remove just the right earbud, and place it into your right ear.
The welcome tone will play with a few seconds after being removed from the case. If voice prompts are on, the battery level and connected device will be announced otherwise the connection chime will place if a recently connected device is in range. - Place the left earbud in your ear. When the welcome tone plays in the left earbud, you can continue using your earbuds.
Bring device to the front of the body to eliminate body-block interference
Having the Bluetooth device in a back pocket, bag or a backpack could cause loss of connection.
Please Note: The human body can act as a source of interference for Bluetooth and radio signals. Bluetooth sources positioned immediately next to a person (in a pocket, for example) may result in intermittent or loss of connection. For best results have the Bluetooth source closer to the product (i.e. in a front pocket) to reduce the potential for “body-block� interference.
To improve "body-block" interference, we recommend updating your earbuds to software version1.3.x or later. See Updating the software or firmware of your product for additional help.
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Please Note: The human body can act as a source of interference for Bluetooth and radio signals. Bluetooth sources positioned immediately next to a person (in a pocket, for example) may result in intermittent or loss of connection. For best results have the Bluetooth source closer to the product (i.e. in a front pocket) to reduce the potential for “body-block� interference.
To improve "body-block" interference, we recommend updating your earbuds to software version1.3.x or later. See Updating the software or firmware of your product for additional help.
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Be sure you're wearing the earbuds correctly.
A proper fit is important for comfort and sound quality. If the earbuds are not worn properly or positioned incorrectly, audio and microphone performance may be affected. See Wearing and adjusting your earbuds for more details.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Your earbuds need to be replaced.
If the steps above did not resolve your issue, your earbuds need to be replaced. Click START A REPAIR OR REPLACEMENT below to begin the process online — the fastest and easiest way to get service.
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