Dropped Bluetooth connection | Bose Bluetooth headset

If your headset is charging, disconnect it from the charger.

While the headset is charging, Bluetooth® is disabled. Charge the headset as needed, then disconnect the charging cable to connect a Bluetooth device.

Keep your product within 33 feet (10 meters) of your personal device.

Distance and obstacles like walls, doors, or other electronics can weaken the Bluetooth signal. If you're having trouble, try moving your personal device and product closer together or relocating other devices that may cause interference.

Clear the memory in your product of previously connected Bluetooth® devices.

For more info, see Clearing the product memory of paired Bluetooth® devices. Once cleared, reconnect and try again. For more info, see Connecting a Bluetooth® device.

Clear your product's memory of previously paired Bluetooth® devices, then reconnect.

Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear it, then create a new memory by re-pairing your Bluetooth devices. For more info, see Clearing the product memory of paired Bluetooth® devices.

Remove your product from the memory of the Bluetooth® device, then try again.

In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, including any duplicate listings labeled LE (Low Energy), then reconnect it to the device. For more info, see Connecting a Bluetooth® device.

If using your product outdoors, check for differences when used indoors.

Since there are fewer boundaries and reflective surfaces outdoors, Bluetooth® signal might not reach as far. Check if the product functions better indoors to determine if the environment is the issue.

Try connecting a different Bluetooth device.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.