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Companion® 20 multimedia speaker system | No audio from product
companion®-20-multimedia-speaker-system
Companion® 20 multimedia speaker systemSold from 2011 - 2021

Companion® 20 multimedia speaker system | No audio from product

Check the volume level of the Bose system.

Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.

Be sure the system has power and is on.

Check the control pod to see if the LED is white. This indicates the system is on. If the LED is off, the system is either muted or off. Tap the control pod to unmute/turn on the system. If the LED is not lit, see Product will not turn on.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Check the condition of the control pod cable.

If any of the pins are broken or bent on the right speaker connector, or if the cable is damaged, replace the control pod.

Be sure nothing is connected to the headphone jack.

The speakers are automatically muted when headphones (or any cable with an 1/8-inch stereo plug) are connected to the system.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Try connecting a different audio device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
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Companion® 20 multimedia speaker system | No audio from product