Was this helpful?
Intermittent audio from product | Companion® 3 system
Try playing different types of media.
Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Replace the cables used to connect your product
Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.
Try a different set of powered speakers.
If available, connect a different set of powered speakers. If the same issue occurs, the issue is with the computer or its audio settings.
.png)
