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"A problem occurred during hardware installation" message displayed | Companion® 5 multimedia speaker system
Be sure the product is connected to a computer running a supported operating system
Connecting the product to a computer running a non-supported operating system may limit the ability for the product to operate properly. For information on how to determine the computers operating system, see Determining the computer's operating system
Disconnect and reconnect the USB cable at each end.
Disconnecting and reconnecting the USB cable that connects the system to the computer can re-establish a successful connection. Be sure the cable is secure at both ends.
Connect the product to another USB port.
Disconnect the product from the USB port in use and reconnect it to another port. Try using a port located elsewhere on the computer and/or bypassing any USB hubs, as the issue may be with the group of USB jacks or another device connected among that group.
If a USB hub is in use, try bypassing it.
Some USB hubs might cause a computer to have difficulty communicating with USB devices. If you're using a USB hub, disconnect it and connect your product directly to your computer to determine if the issue is related to the hub.
While updating your product, disconnect any other USB devices from the computer.
Disconnect all USB devices (not including a mouse and keyboard) from the the computer, then reconnect your system and try the update again. If the update still does not complete, disconnected the same USB devices and reboot your computer, then reconnect your system and try again. (Note: USB hubs are not recommended when trying to update.)
Reboot the computer.
Reboot your computer by powering it off completely and then powering it back on again. This can help to resolve minor processing issues with the computer.
Connect the computer to the control pod input.
If there is a problem with the USB output on the computer, use the 3.5 mm audio output instead. Using a 3.5mm male-to-male AUX cable, connect one end to the output on the computer and the other end to the control pod input.
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