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Computer does not detect a Bose product connected via USB | Companion® 5 multimedia speaker system
If your computer does not detect your Bose product:
Try the following:
Connect the product to another USB port.
Disconnect the product from the USB port in use and reconnect it to another port. Try using a port located elsewhere on the computer and/or bypassing any USB hubs, as the issue may be with the group of USB jacks or another device connected among that group.
Reboot the computer.
Reboot your computer by powering it off completely and then powering it back on again. This can help to resolve minor processing issues with the computer.
Disconnect and reconnect the USB cable at each end.
Disconnecting and reconnecting the USB cable that connects the system to the computer can re-establish a successful connection. Be sure the cable is secure at both ends.
Be sure the system has power and is on.
Check the control pod to see if the LED is green. This indicates the system is on. If the LED is yellow, the system is either muted or headphones are connected to the control pod. Tap the control pod to unmute the system or disconnect the headphones from the control pod. If the LED is not lit, see Product will not turn on.
If a USB hub is in use, try bypassing it.
Some USB hubs might cause a computer to have difficulty communicating with USB devices. If you're using a USB hub, disconnect it and connect your product directly to your computer to determine if the issue is related to the hub.
Be sure a KVM switch is not being used.
A KVM (keyboard, video and mouse) switch cannot be used to connect multiple computers to a single Bose system. The Bose system uses an isochronous USB data stream (typical for USB audio) that is not compatible with most USB KVM switches. The Bose system system must be connected directly to one machine only to produce audio
While updating your product, disconnect any other USB devices from the computer.
Disconnect all USB devices (not including a mouse and keyboard) from the the computer, then reconnect your system and try the update again. If the update still does not complete, disconnected the same USB devices and reboot your computer, then reconnect your system and try again. (Note: USB hubs are not recommended when trying to update.)
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