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No picture from a connected video device | CineMate® 120 home theater system
Which device is being used?
Cable box
Try a different channel.
If the issue only occurs with one or certain channels, there could be an issue with those particular broadcasts.
Be sure the cable box is connected properly.
A connection may have come loose or may be incorrect. Check to see that all output connectors on the cable box and input connectors on the Bose system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
DVD or Blu-ray player
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
DVR
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Game console
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Check for any known brand or device specific issues.
Many devices may have hidden menu settings or may require specific menu settings to adapt to newer technologies.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Satellite box
Try a different channel.
If the issue only occurs with one or certain channels, there could be an issue with those particular broadcasts.
Be sure the connections for the audio/video device are correct.
A connection may have come loose or may be incorrect at the source. Check to see that all output connectors on the audio/video device are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
VCR or DVD recorder
Be sure the VCR or DVD recorder is connected properly.
A connection may have come loose or may be incorrect. Check to see that all output connectors on the VCR or DVD recorder and all input connectors on the Bose system are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system
Be sure the connections for the audio/video device are correct.
A connection may have come loose or may be incorrect at the source. Check to see that all output connectors on the audio/video device are firmly seated. For information on attaching other audio sources, see Connecting other devices to your system.
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Other connected video device
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Confirm the TV is on and the proper input is selected.
Some TVs have a feature where input selections can be turned off or hidden from the on-screen menu. For help changing TV inputs and enabling TV inputs, refer to the TV owner's guide.
Check that that the correct audio input source is selected.
Multiple audio sources are available on your system; be sure the correct one is selected. For example, if the audio device you want to hear is connected to the auxiliary input, be sure that input selected.
Reset the connected audio or video device.
Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.
Reset the HDMI connection by resetting both devices and the cables connected between them.
- Turn off the Bose system, the source device and the TV.
- Unplug the Bose system, the source device and the TV.
- Disconnect two HDMI cables at both ends and reseat them ensuring secure connections.
- Reconnect the source device, the TV and the Bose system to power.
- Turn on the TV and the source device.
- Once the TV and source device have finished powering up, turn on the Bose system.
In the menu of the connected device, try disabling HDMI-CEC.
CEC (Consumer Electronics Control) allows devices to send control information (e.g. power, input switching, remote control, etc.) back and forth over HDMI. CEC implementation and capabilities can vary among different brands, which can cause various control issues. Try disabling CEC in the menu of the connected device, then try again. Depending on the brand, CEC may be labelled differently in the device menu. For more info, see Names used by different brands for CEC.
Check the HDMI-CEC setting of your product.
CEC (Consumer Electronics Control) is a feature that allows devices connected via HDMI to communicate with each other. However, since there are a variety of brands and models of HDMI devices, sometimes devices may not communicate as expected. For issues with audio, video, or remote control operations over HDMI, try setting the HDMI-CEC option in your system menu to On or Alternative. Or to bypass HDMI-CEC, try setting the option to Off. For more info, see Turning HDMI-CEC on or off.
Be sure the frame rate of the connected device is compatible.
The CineMate console does not support frame rates of 60 FPS or greater. Check the video settings of the connected device and choose a lower frame rate
If the TV is a Samsung 3D TV.
If you own a Samsung 3D TV, an update may be available for your model through Samsung. Common model numbers include (but are not limited to) the 5500, 6500, 7100, and 8000 series of plasma and LED/LCD 3D TVs.
To check for updates, please visit http://www.samsung.com/us/support/downloads or contact Samsung directly for assistance.
To check for updates, please visit http://www.samsung.com/us/support/downloads or contact Samsung directly for assistance.
Determine if there is an audio connection assigned to the non-working video source.
The ANALOG, COAXIAL and OPTICAL inputs are for audio-only sources. If an HDMI input on the console also has one of these inputs assigned to it in the System menu, it will not play audio or pass video to the TV. If a separate audio cable is necessary (for example, if the device has a DVI output and a DVI-HDMI adapter is being used), connect the HDMI cable to the TV directly and the audio to the Bose system.
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