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Personal Music Center II | Remote is intermittent or does not control your Bose product
personal-music-center-ii
Personal Music Center II

Personal Music Center II | Remote is intermittent or does not control your Bose product

Be sure the batteries in the remote are not ones intended for low power products.

Batteries intended for low power products (which typically contain Zinc) do not provide enough power required to operate the remote for this system.

Replace all "low power" batteries with alkaline batteries.

Try new batteries in the remote.

In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)

Check to see if any buttons on the remote are working.

If some buttons on the remote work and some do not work, see Certain remote control buttons do not work.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Make sure the proper variant of the remote is being used.

A remote designed to operate a system sold in another region will have no functionality. The model number on the back of the remote (or within the battery compartment) must end in -27 to operate a media center made in North America or -40 to operate a media center made outside North America. These numbers refer to the frequency (in megahertz) at which the remote communicates to the media console.

Explain Service Options for the remote control.

If the remote is not working, determine the Warranty or Rapid Response status, then see Service Options for details.
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Personal Music Center II | Remote is intermittent or does not control your Bose product