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No audio | SoundTouch Wireless Link adapter

No audio | SoundTouch Wireless Link adapter

Check the volume level of the Bose system.

Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.

Turn up the volume of the connected device.

Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Determine if the issue occurs with another Bluetooth® device.

The source device currently paired to your product may be causing the issue. Try pairing a different Bluetooth source to see if the issue is isolated to that device.

Remove your product from the memory of the Bluetooth® device, then try again.

In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more info, see Connecting a Bluetooth® device.

Restore the system to its factory defaults and restart the set up process.

For more info, see Resetting your product.

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No audio | SoundTouch Wireless Link adapter