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FreeStyle® earbuds | No audio from product
freestyle®-earbuds
FreeStyle® earbudsSold from 2014 - 2015

FreeStyle® earbuds | No audio from product

Reboot the connected device.

Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.

Check the condition of the audio plug on your product.

If the audio connector on your product is broken, frayed or damaged, it might not play audio as expected. If it is damaged, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

If connected, bypass any adapters or extension cables.

If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
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FreeStyle® earbuds | No audio from product