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No audio from product | FreeStyle® Speaker System
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
In the TV menu, look for applicable audio/sound settings.
Many TVs have a menu setting that allows audio to be sent to speakers other than the TV speakers. In the TV menu, navigate to sound settings and look for a TV Speakers or Audio Output option (or something similar). The TV speakers may need to be turned off and the output may need to be set to Fixed or External Speakers. (Tip: If there is no fixed output option, you might need to turn up the TV volume to max to hear it through your Bose speakers—even if the TV speakers are turned off.)
Check the volume level of the Bose system.
Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.
Check that that the correct audio input source is selected.
If multiple audio sources are available or connected, be sure the correct source is selected. For example, if the audio device you want to hear is connected to the an input labelled AUX, be sure that AUX input selected.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Remove and reseat the interface module cable to ensure a firm connection.
Disconnect and reconnect the interface module connector at the back of the Acoustimass module. This connection is held in place by two thumbscrews which must be firmly tightened to ensure a proper connection. For information on connecting the system, see Setting up your product.
Check the condition of the speaker wires and be sure they are secure at both ends.
Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
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