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Bose Hearphones | Noise cancellation is not working
Do you hear static or distorted audio while in noisy environments?
If the audio is distorted while in loud environments such as construction zones or during take off on an airplane, see Crackling sound heard in noisy environments.Move away from any hard surfaces.
Reflected sound (caused by using the headset close to a hard surface – like a wall) will negatively affect noise cancellation.Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.Make sure you are using the correct eartip size to ensure a proper and secure fit.
Using an eartip that is too big or small for your ears will affect audio quality and noise cancellation.Make sure you are using StayHear+ eartips.
These headphones are designed specifically for use with StayHear+ eartips. Use of any other eartips, including original StayHear tips, will result in low audio, poor sound quality and/or reduced noise cancellation.Your StayHear+ Tips should look like this:
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