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Computer does not detect a Bose product connected via USB | Bose Home Speaker 300
If your computer does not detect your Bose product:
Try the following:
Be sure the speaker is able to turn on.
Try turning on the system using the control panel. If neither method turns the system on, see Product will not turn on.
If you are unable to connect to Wi-Fi using the Bose app, try an alternate connection method.
If your product cannot connect to your network using the normal setup method in the Bose app, try an alternate method. For more info, see Connecting to a Wi-Fi network.
While updating your product, disconnect any other USB devices from the computer.
Disconnect all USB devices (not including a mouse and keyboard) from the the computer, then reconnect your system and try the update again. If the update still does not complete, disconnected the same USB devices and reboot your computer, then reconnect your system and try again. (Note: USB hubs are not recommended when trying to update.)