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Software or firmware update will not install | Bose S1 Pro+ Portable Bluetooth Speaker System
Disconnect and reconnect the USB cable.
If the software update fails at any time during the update process, disconnect and reconnect the USB cable from the product making sure the cable is fully seated on both ends. Upon reconnecting, the update may continue.
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
In the Bluetooth® settings of the device, remove your product, reconnect it, then try the update again.
In the Bluetooth settings of a device, there is typically list of previously-connected products. Find your product in this list and choose to remove or forget it. After, reconnect the device to your product and try the update again.
Uninstall and reinstall the Bose Updater tool.
In case an issue occurred with the updater, uninstall it from your computer, download and reinstall it from btu.bose.com, then try again.
Reboot the computer.
Reboot your computer by powering it off completely and then powering it back on again. This can help to resolve minor processing issues with the computer.
Temporarily disable antivirus or firewall software on the computer.
In case the updater is blocked by security software on the computer, disable security software and try again. Be sure to re-enable the software when finished.
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