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Too little bass or too much treble from product | Wave® SoundTouch® music system
If the sound lacks bass or has too much treble:
Try the following:
Relocate the system to increase bass.
Sound characteristics change depending on location and environment of the sound source. Moving the system closer to a wall or corner, or placing it on or near hard surfaces, increases bass response.
Check the bass setting.
Your system has a Bass setting to adjust the tone of your system. This can also affect the system treble response: Turning down the bass level makes treble more prevalent; turning up the bass level makes treble less prevalent. For more information, see Adjusting the tone controls on your product.
Adjust bass and treble controls on the connected audio device.
Many devices have sound options, like bass and treble controls or compression. Check the device menu for sound processing options and disable them. If the issue is resolved, re-add only the necessary sound options. For adjustable options, try small adjustments.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Replace the cables used to connect your product
Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.
Determine if the room size is too large or the distance from the system is too far.
The volume from the system will seem lower in larger rooms than in smaller rooms. The level of sound will decrease when heard from greater distances. Try to place your system within 20 feet (6 meters) of the listening area.
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement below to explore your available options.
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