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Pairing the remote control to your system | Bose Soundbar 500
The original remote provided with this system does not require pairing to the soundbar.
Determine if the original remote:-
or the optional universal remote:-
is being used. The steps below only speak to pairing the universal remote. The original (non-Universal) remote will work with the system without needing to be paired.
Be sure the soundbar is connected to same network as the device running the Bose app.
The soundbar must be on the same network so it can receive commands from the app to configure the remote. If the soundbar cannot connect to the Wi-Fi network, use an Ethernet cable to connect the soundbar to the router (or access point) so it can be found by the device running the Bose app.
Are you using an iOS or Android device?
A device running the app is not available
To pair the remote control with the soundbar without using the Bose app:
- Unplug your router to disconnect the soundbar from the Internet
- On the remote control, simultaneously press and hold the Volume down and Left navigation buttons for five seconds to clear pairing memory of the remote. The Power, Source Power and TV Input icons at the top of the remote will blink three times
- On the soundbar, press and hold the Action â—‹ button for five seconds. The light bar will glow continuously while the button is being pressed
When the soundbar is disconnected from the Internet, the Action button will not attempt to access a voice assistant - On the remote control, press the Center navigation button once. Within a few seconds, the six source icons on the remote will blink three times to indicate it has paired with the soundbar
- Plug in your router. It may take a couple minutes for the router to restart and reconnect all devices to the Internet
iOS device
To pair the remote control with the soundbar using the Bose app for Apple devices:
- On the remote control, simultaneously press and hold the Volume down and Left navigation buttons for five seconds to clear pairing memory of the remote. The Power, Source Power and TV Input icons at the top of the remote will blink three times
- In the Bose app, tap the Settings icon
in the upper-right corner.
If a different product is shown, tap the My Bose iconin upper-left corner then select the desired product.
- Under the Universal Remote heading, select Advanced.
- Tap Pair New Remote.
Note: If the Remove option is shown, select it to remove the previous pairing then tap Advanced. - Insert the batteries in the remote. If the batteries are already installed, remove a battery and reinstall it.
- Wait for the remote to pair then tap Continue.
If the remote does not pair, unplug the soundbar power cord for 30 seconds then try again.
Android device
To pair the remote control with the soundbar using the Bose app for Android:
- In the Bose app, tap the Settings icon
If a different product is shown, tap the My Bose icon - Under the Universal Remote heading, select Advanced.
- Tap Pair New Remote.
Note: If the Remove option is shown, select it to remove the previous pairing then tap Advanced. - Insert the batteries in the remote. If the batteries are already installed, remove a battery then reinstall it.
- Wait for the remote to pair, then tap Continue.
If the remote does not pair, unplug the soundbar power cord for 30 seconds then try again.
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