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Product will not turn on | SoundTouch® 10 wireless speaker
Check the power connections at your product and at the power source.
Be sure the power connections to your product are secure both to the AC (mains) outlet and to your product.
Replace the battery in the remote.
For more info, see Replacing the batteries in your remote control.
Try the buttons on the product, the buttons on the remote control and the controls in the SoundTouch app.
Check if the buttons on your product, the buttons on your remote, or the controls in the SoundTouch app can operate your product. If buttons work on one but not the other, see Remote is intermittent or does not control your Bose product, Buttons on product do not work or work intermittently or App is blank, unresponsive, won't open or crashes.
Be sure the power cord is connected to a working power outlet.
If the outlet is controlled by a wall switch, be sure the switch is on. You can also verify if the outlet works by connecting another electronic device, such as a lamp. If connected to a power strip (or surge protector), try bypassing the power strip and plug the power cord directly to a wall outlet.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
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