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Wave® SoundTouch® system IV | App is blank, unresponsive, won't open or crashes
Have the customer obtain SoundTouch App event logs and email it to you.
For more info, see Collecting system logs.Close and re-open the Bose app.
Closing an app varies by device and operating system. Common methods for mobile devices are shown below:On iOS devices:
- Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
- Swipe left or right to find the app you want to close
- Swipe up on the app to close it.
- On the home screen, press and hold the app icon
- Tap App info from the pop-up that appears
- On the App Info screen, tap Force Stop.
Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.To clear the music server database file on a computer running the SoundTouch app:
If the database file is corrupt, clear it so the database can be recreated when the app restarts.For Windows:
- Close the SoundTouch app
- In Windows search / Cortana (Windows Key + S), type %appdata%
- Open the "SoundTouchPersist" folder
- Delete the "SoundTouch Music Server" folder
- Re-open the SoundTouch app
- Close the SoundTouch app
- From Finder, select "Go > Go to folder"
- In the text field, enter ~/.config/soundtouchpersist, then click "Go"
- Delete the "SoundTouch Music Server" folder
- Re-open the SoundTouch app
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.If the device running the app is a PC, try opening the app using the SoundTouchC variant.
The SoundTouchC variant will bypass a specific graphics interface that is not found in some Windows PCs. It is located in the SoundTouch folder found at either C:\Program Files (x86)\SoundTouch or C:\Program Files\SoundTouch.
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