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Remote control does not work from a distance | Lifestyle® 28 Series II system
Check that the remote is not too far from the system console.
To control your system, the remote control communicates with your system console from a range of up to 65' (20 m). This range can be reduced if obstructions (i.e. walls and doors) are between the remote and console.
Straighten the media center power cord.
The power cord that connects the media center to the power supply serves as the Lifestyle system remote antenna. If it is wrapped, coiled or bunched up, straighten and extend the cord as much as possible
Try new batteries in the remote.
In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Check for sources of interference.
Your system uses the system console power cord as the remote control antenna. Since electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity, try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave/appliance, Bluetooth devices, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
Use a remote control antenna.
Connect a remote control antenna (PN *277892-102) to the RC jack on rear panel of the media center in the Antennas section. Run the 10-foot antenna portion of the 30-foot cable away from other cords and cables, specifically power cords as they can create interference which reduces remote performance.
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