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Remote is intermittent or does not control your Bose product | Lifestyle® 38 Series IV DVD home entertainment system
Try new batteries in the remote.
In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)
Check to see if a green light appears on the product display panel when a button on the remote is pressed.
When your product detects a command from the remote control, a green light glows in the bottom right of the display panel. If the light is not glowing, your product is not detecting the remote control.
Check that the remote is not too far from the system console.
To control your system, the remote control communicates with your system console from a range of up to 65' (20 m). This range can be reduced if obstructions (i.e. walls and doors) are between the remote and console.
Be sure the remote switches are set properly.
If the switches beneath the battery cover on the back of the remote are set incorrectly, the remote may not operate the main room as expected. For information on remote switch settings, see Default main room remote dip switch settings
Reassociate the remote with the system.
The media center and remote must be paired for proper operation. For intructions, see Pairing the remote control to your system.
Check if the buttons on the system console work.
If the buttons on the system do not work either, see Product will not turn on.
Check to see if any buttons on the remote are working.
If some buttons on the remote work and some do not work, see Certain remote control buttons do not work.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Make sure the proper remote control is being used.
A remote control from another product will have different or no functionality. If your have more than one Bose remote control, refer to the owner's guide of the product you are trying to control to be sure you using the right remote control.
Make sure the proper variant of the remote is being used.
A remote designed to operate a system sold in another region will have no functionality. The model number on the back of the remote (or within the battery compartment) must end in -27 to operate a media center made in North America or -40 to operate a media center made outside North America. These numbers refer to the frequency (in megahertz) at which the remote communicates to the media console.
Straighten the power cord between the system console and VS-2 video enhancer.
Your system uses the power cable connected to your system console as the remote control antenna. For the best reception, extend the cable as much as possible. If it is wrapped or bunched up, it can reduce the range of your remote control.
Be sure the audio input cable is connected properly.
The audio input cable that connects the media center and Acoustimass module may have come loose or is connected incorrectly. For more information on system connections, see Setting up your product.
Check for sources of interference.
Your system uses the system console power cord as the remote control antenna. Since electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity, try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave/appliance, Bluetooth devices, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
Use a remote control antenna.
Connect a remote control antenna (PN *277892-102) to the RC jack on rear panel of the media center in the Antennas section. Run the 10-foot antenna portion of the 30-foot cable away from other cords and cables, specifically power cords as they can create interference which reduces remote performance.
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