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Updating the software or firmware of your product | Bose Portable Smart Speaker
When an update is available, the speaker updates itself automatically overnight when it is not in use.
Your speaker checks for updates every day. If an update is available and the speaker is connected to the Internet, it will automatically be downloaded and installed. This typically happens overnight or when your system is idle.
To check for an update:
With the speaker on and connected to the Internet, press and hold the Bluetooth® and Volume Down buttons for ten seconds until the light ring is filled with white light.
As the speaker checks for (and downloads) the latest update, the light ring will fill and clear with white light in a counter-clockwise direction
When the update is installing, white light fills and clears the light ring in a clockwise direction
As the speaker checks for (and downloads) the latest update, the light ring will fill and clear with white light in a counter-clockwise direction
When the update is installing, white light fills and clears the light ring in a clockwise direction
The additional methods below can be used if the standard update methods do not work
The processes above are the easiest way to update your Bose Smart product. It does require that your Smart Product is connected to the internet and you are using the Bose app. If the standard system update methods are inaccessible or not working, you can try an alternative update method.
Additional Update Methods
Updating using a computer and USB cable
To update your speaker with a computer and a USB cable:
If your computer has a USB-C port, you can use the cable supplied with the speaker. Otherwise, you will need a USB-A to USB-C cable to perform these steps.
- Use the following link to download the update file for your system: worldwide.Bose.com/support/PHSFW
- When prompted, save the product_support.zip file to your computer. Do not rename or open/unzip the file
Tip: If the prompt does not appear, the file may have downloaded automatically. Look for the file in a browser notification or in the computer's Downloads folder - Connect a USB cable from your computer to the USB-C jack the back of the speaker
- With the speaker on, reboot the speaker by pressing and holding the Play/Pause button for ten seconds. Wait for the speaker to fully boot up. The light ring will pulse white for up to 30 seconds during boot up
- Press and hold the Volume down and Volume up buttons for five seconds to enter service mode. White lights will appear in the light ring and increase in size during this time
- In a separate web browser or tab, go to the following address: http://203.0.113.1:17008/update.html
IMPORTANT: This address will not work until you connect a computer, reboot your product and enter Service mode as described in the steps above - At the update screen, select Choose File
- In the file selection window, find and select the product_support.zip file you downloaded in step 1. Once selected, the "Choose File" button becomes an "Upload" button
- Click Upload and wait while the update installs. The light ring will fill and empty with white light while the update is installing. Once installed, your speaker will reboot.
Updating using the Direct IP method
To update your speaker using the Direct IP method:
- On a computer, open an internet browser and go to worldwide.bose.com/support/PHSFW
- When prompted, save the product_update.zip file. Do not rename or open/unzip the file.
Tip: If the prompt does not appear, the file may have downloaded automatically. Look for file in a browser notification or in the Downloads folder. - On the speaker, press and hold the Play/Pause button for 10 seconds to reboot it.
- Once the speaker finishes rebooting, determine its IP address. For more info, see Determining the IP address.
Tip: Be sure to check the IP address after rebooting since your router might assign a new address. - In a web browser, type the IP address followed by :17008/update.html into the address bar (i.e. 10.0.0.6:17008/update.html), the press Enter.
- Select Choose File, then select the update file downloaded earlier.
- Select Upload, then wait while the update is transferred and installed:
- UPLOAD COMPLETE appears in the browser once the file has been transferred to your speaker.
- While updating, a white light rotates in the light ring on top of your speaker.
- The update is complete when the light ring stops circling
Updating using the built-in setup network
To update your speaker using the built-in setup network:
- On a computer, open an Internet browser and go to worldwide.bose.com/support/PHSFW
- When prompted, save the product_update.zip file to your computer. Do not rename or open/unzip the file
Tip: If the prompt does not appear, the file may have downloaded automatically. Look for the file in a browser notification or in the computer Downloads folder - Restore your speaker to the factory settings. For more info, see Resetting your product
- On the computer, open the Wi-Fi menu and connect to the network name that begins with Bose followed by the model of your speaker
Tip: If you are prompted that there is no Internet access, choose to connect to the network anyway - In a separate web browser or tab, go to the following address: http://203.0.113.1:17008/update.html
IMPORTANT: This address will not work until you restore your product to the factory settings and connect to its built-in network as described in the steps above - Select Choose File, then select the update file you downloaded earlier
- Select Upload, then wait while the update is transferred and installed:
- UPLOAD COMPLETE appears in the browser once the file has been transferred to your speaker
- While the speaker is updating, a white light scrolls across the light bar on the front of your speaker
- The update is complete when the light ring stops circling
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