Poor, low or no sound from your speaker | Bose SoundLink Plus Portable Speaker

Distance and obstacles like walls, doors, or other electronics can weaken the Bluetooth signal. If you're having trouble, try moving your personal device and product closer together or relocating other devices that may cause interference.

Make sure it’s not set in a way that unbalances the bass, midrange, or treble. For more details, see Adjusting the Tone Controls on Your Product.

Play audio from a different app, media source, or personal device (such as a phone, tablet, or computer) to determine if the issue is related to a specific source. If the issue is with a particular source or device, check its settings.

A reset refreshes your speaker's internal settings and can help fix minor issues.

1. Press and hold the Power button for 15 seconds.
2. The speaker will power off and automatically turn back on.

Your previously connected devices will not be removed.

Restart your device (smartphone, tablet, or computer) by turning it off for 30 seconds and then turning it back on to fix any temporary Bluetooth or audio issues.

Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.

If there’s an issue with the device memory, clearing the pairing list may help. To do this:

1. Remove your speaker from the paired devices on your phone, tablet, or computer.
2. Press and hold the Bluetooth button until you hear "Bluetooth device list cleared."
3. Select your speaker from the available devices and tap Pair or Connect.

Restoring to factory settings can resolve persistent issues. To restore your speaker to its original settings:

1. Press and hold both the – and + buttons at the same time for 15 seconds.
2. Wait until the power light blinks white for 3 seconds.

Important: This will erase all settings and return your speaker to its factory state. You will need to remove the speaker from your personal device's (phone, tablet, or computer) Bluetooth list and reconnect it.