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Updating the software or firmware of your product | Bose Bluetooth headset Series 2
To update your headset:
- Your Bose Bluetooth Headset
- A USB-A to USB-micro B cable
- A computer running macOS or Windows with an active Internet connection
Will the update be downloaded to a Mac or Windows computer?
Download for Windows
Download the application and follow these steps.
- Click here to download the Windows update application.
- In the File Download window, click Run or Save. If you clicked Run, follow the prompts to perform the update. If you clicked Save, select a location for saving the file (Bose_BT_Headset_Update.exe). Then go to that location and start the application.
- Choose a language from the drop down menu.
- Read and accept the End-User Licence Agreement.
- Ensure that admin credentials are available for the computer.
- If applicable, install the needed drivers by clicking the "Install Driver" button.
- Once the driver installation is complete, as indicated by the green checkmark, click "Next" to continue.
- Turn the headset on and connect it directly to the computer using a USB-A to USB-micro B cable. Do not connect the headset to the computer through a USB hub as this can cause the update process to freeze.
- Prepare the headset for the update by pressing-and-holding the Volume Up, Volume Down, and Call buttons simultaneously for at least five seconds until the battery indicator blinks green.
Wait a few moments to allow the program to detect the headset. - Once communication has been established, click "Next" to continue.
Do not disconnect or unplug the headset during the update process. - Clear the pairing memory on the headset, and remove the Bose Headset listing in the pairing memory of your Bluetooth device.
- Pair the headset to a device. For instructions, see Connecting a Bluetooth device.
- The headset can be turned off once the update has been completed.
Download for Mac
Download the application and follow these steps.
- Click here to download the macOS update application.
- In the File Download window, click Save. Select a location for saving the file (Bose_BT_Headset_Update.dmg). Then go to that location and start the application.
- Choose a language from the drop down menu.
- Read and accept the End-User Licence Agreement.
- Depending on the security settings of the computer, a user name and password may be required to run this application.
- If applicable, install the needed drivers by clicking the "Install Driver" button.
- Once the driver installation is complete, as indicated by the green checkmark, click "Next" to continue.
- Turn the headset on and connect it directly to the computer using a USB-A to USB-micro B cable. Do not connect the headset to the computer through a USB hub as this can cause the update process to freeze.
- Prepare the headset for the update by pressing-and-holding the Volume Up, Volume Down, and Call buttons simultaneously for at least five seconds until the battery indicator blinks green.
Wait a few moments to allow the program to detect the headset. - Once communication has been established, the update will automatically start.
Do not disconnect or unplug the headset during the update process. - Clear the pairing memory on the headset, and remove the Bose Headset listing in the pairing memory of your Bluetooth device.
- Pair the headset to a device. For instructions, see Connecting a Bluetooth device.
- The headset can be turned off once the update has been completed.
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