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Updating the software or firmware of your product | SoundTouch® 20 Wi-Fi® Music System
soundtouch®-20-wi-fi®-music-system
SoundTouch® 20 Wi-Fi® Music SystemSold from 2013 - 2014

Updating the software or firmware of your product | SoundTouch® 20 Wi-Fi® Music System

Select one of the update methods below:

Check for an update

To check for and install an available update for your system:

  1. Power on your system
  2. On the top of your speaker, simultaneously press-and-hold the 4 and Volume – buttons while reconnecting the power cord to the speaker.
    press the 4 and volume down buttons

  • Once the countdown ends, release the buttons and wait for the update to complete:
    • A progress bar shows on the system display
    • When complete, the system might reboot, then the Wi-Fi light will glow solid
Update using the SoundTouch app

To update your SoundTouch system from the SoundTouch app:

Look for the update icon icon on the image of the system. A message stating the system needs an update may also appear.
  1. In the SoundTouch app, choose the menu icon ☰ in the upper-left corner.
  2. Choose Settings > Speaker Settings.
  3. Choose UPDATE SOFTWARE or UPDATE ALL if more than one system needs to update.
    If an update is not available, the UPDATE SOFTWARE button is not selectable.
  4. Wait for the update to complete, which can take up to 20 minutes per system depending on update size and network speed. Once updated, the system will reboot.
Update using the wireless Setup mode

Update your system using the built-in setup network.

  1. Click here to download the update file for the SoundTouch speaker.
    Do not rename the file.
  2. Put the speaker into Setup mode:
    • On the top of the speaker, simultaneously press and hold the 2 and Vol - buttons, wait until the Wi-Fi status indicator light glows amber, then release the buttons.
    press two and volume down
    • "Setup" appears in the display and the Wi-Fi status indicator light will glow amber while in Setup mode.
  3. Connect to the Wi-Fi setup network of the speaker. The network name typically starts with Bose (e.g. Bose SoundTouch) or the name you gave the speaker.
    If you're device tells you there is no Internet connection with this network, connect anyway.
  4. In a web browser, go to http://192.168.1.1:17008/update.html.
  5. Select Choose File, then select the update file you downloaded earlier to begin the update.
Updating using a computer and USB cable

To update your product:

  1. Click here to download the update file for your speaker.
    Do not rename the file.
  2. Connect a USB cable from the computer to your system.
    Tip: If your system has two USB jacks, use the smaller jack on the system.
  3. Once connected, open an Internet browser on the computer and go to http://203.0.113.1:17008/update.html to open the updater.
    IMPORTANT: This address will not work until you connect your system to a computer with USB as described in the steps above.
  4. Click Choose File and select the update file downloaded in step 1.
  5. Click Upload to start the update.
    soundtouch wi-fi update page. choose file
     
  6. Wait while the sytsem updates: A progress bar shows the download status then, once completete, your system reboots.
    soundtouch wi-fi update page. update progress bar soundtouch wi-fi update page. upload complete. rebooting
     
  7. Disconnect the USB cable and close the updater window.
    If your computer does not reconnect to your Wi-Fi network after updating your product, restart the computer.
Update using a USB drive

To update your speaker using a USB drive:

  1. On a computer, click here to download the update file for your speaker.
  2. When prompted, save the Update.stu file. Do not rename the file.
    If a download prompt does not appear, the file may have downloaded automatically. Look for file in a browser notification or in the Downloads folder.
  3. Connect a blank USB drive to your computer and copy the update file to it, then disconnect the USB drive.
  4. On the back of your speaker, insert the USB drive into the SETUP B connector.
  5. Disconnect the power cord from the speaker.
  6. On the top of your speaker, simultaneously press-and-hold the 4 and Volume – buttons while reconnecting the power cord to the speaker.
    press the 4 and volume down buttons

    This screen appears—indicating the speaker is updating.
    do not touch symbol
     
  7. Release the buttons, then wait for the speaker to update and reboot. This typically takes less than five minutes
  8. Once complete, remove the USB drive from the back of the speaker.

Get help if the update won't install.

If you have trouble installing the update for your product, see Software or firmware update will not install.

Check the firmware version of your product.

For instructions, see Checking the software or firmware version.
To determine if it is the latest version or if a newer version is available, refer to Software and firmware versions.

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Updating the software or firmware of your product | SoundTouch® 20 Wi-Fi® Music System