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Updating the software or firmware of your product | Bose Noise Cancelling Headphones 700
Important info about your headphone update:
When an update is available for your headphones, the Bose app 
If your headphones are powered off during the update, it will resume once they are powered on and connected to the app.
Keep Bose app notifications enabled so you’ll be alerted whenever an update is available.
How to update your headphones
- Make sure your headphones are connected to your phone or tablet through the Bose app
- After the app downloads the update, it transfers it to your headphones, which can take up to 40 minutes.
Note: The headphones must remain connected to the app, and stay within Bluetooth® range. The app must be open, either active or running in the background, but closing it will stop the transfer. - After the transfer is complete, tap Install Update and follow the app instructions to finish the update.
- Installing the update can take up to 15 minutes. While updating, the light on your headphones will continuously blink white.
Alternate update method - Using a computer
- On a computer, go to btu.bose.com to open the Bose Updater application.
- Follow the Updater instructions to update your product.
If the Updater application is not already installed on your computer, you will be prompted to download and install it.
- Windows 11
- Windows 10
- macOS (the latest two versions)
- Chrome
- Edge
- Firefox
- Safari
What updates are available for my product?
Noise Cancelling Headphones 700 Firmware Versions
| Date | Version | Release Notes |
|---|---|---|
| Nov 2021 | 2.0.4 | Cut into manufacturing only to support a component change. Customer-facing change: battery voice prompts now report percentage of remaining battery life instead of hours. Previous version still valid, but listed here since some units shipped with 2.0.4. For internal use only. |
| 19 Nov 2020 | 1.8.2 | For Xiaowei users in China, adds voice control for noise cancellation, EQ, and conversation mode Resolves inaccurate battery level voice prompt General stability improvements (Bluetooth® connectivity, music streaming, voice assistant functionality) |
| 14 Sep 2020 | 1.7.0 | Adds bass, mid, and treble adjustment via the Bose app Improves battery charge voice prompts Resolves LED error state (red/white blinking) Improves VOIP performance General stability improvements |
| 30 Jul 2020 | 1.5.1 | Replaced version 1.4.12 Only available to limited users running 1.4.12 Contained stability improvements for features in 1.4.12 |
| 12 May 2020 | 1.4.12 | Adds EQ adjustments (bass, mid, treble) via the Bose app Adds Tencent Xiaowei voice assistant for users in China General stability improvements (multi‑point with computers, VoIP audio, battery status indication, wired connection volume) |
| 18 Nov 2019 | 1.3.1 | Improves Bluetooth multi‑point performance Improvements to Google Assistant Adds Italian voice prompts Fixes headset mic not unmuting during calls Adds German and Japanese Alexa accent recognition Various bug fixes |
| 24 Oct 2019 | 1.2.11 | Improvements to Conversation mode Increases Auto‑Off timeout (no motion) from 10 minutes to 60 minutes Various bug fixes |
| 30 Jun 2019 | 1.1.4 | Introduced on products made on or after 3 Jul 2019 (DOM 9186) Supports engaging Alexa with voice only (no button press) Enables Bose AR functionality Various bug fixes |
| 19 Jun 2019 | 1.0.9 | Initial release |
How do I know what firmware version I have?
Checking your product's firmware version in the Bose App
- Turn the product on and connect it to the Bose App.
- Open the product in the Bose app tray.
- Click the gear icon in the upper right corner.
- Scroll down and select Technical Info under the Support section.
- Firmware Version should appear first in the list of technical information.
Will updating my firmware fix problems with my headphones?
Firmware updates may improve your product experience
We recommend keeping your earbuds updated with the latest firmware to ensure optimal performance and access to the newest features. Firmware updates can resolve minor bugs, improve device compatibility, and provide a more consistent listening experience.
If you're experiencing issues with your Headphones, click here to review our troubleshooting guide.
If you've already tried all troubleshooting steps and the issue persists, click here for the quickest way to request service for your earbuds.
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