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Cannot Complete CustomTune Sound Calibration | Bose Lifestyle Ultra Soundbar
Eliminate any background noise in or near the listening area.
If any air conditioning, fans, or HVAC systems are running, turn them off or perform the calibration process when they are not running. Background noise can interfere with the tuning process.
If there is a case on your phone, remove it and run the calibration process again.
Since the CustomTune sound calibration process uses the microphone in your phone, for best results, the microphone should be free of any obstructions. Once the calibration process is complete, you can re-install its case.
Close and re-open the Bose app.
On an iOS device:
- Swipe up from the bottom center of the screen to view active apps.
- Swipe left or right to find the Bose app.
- Swipe up on the app to close it.
- Locate the Bose app then press and hold on the app icon.
- Select App Info (or the circled "i" icon) from the pop-up that appears.
- On the App Info screen, select Force Stop.
After the Bose app has been closed, tap on the app icon to re-open it.
Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.
Reset your soundbar.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your soundbar.
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
Try the app on a different mobile device.
If available, download and install the Bose app on another device to determine if the issue is related to the first device or its settings.
Restore the soundbar to its factory defaults and restart the setup process.
For more info, see Restoring Your Soundbar to Factory Settings. See Setting Up Your Soundbar to set it up again.
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