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No Audio from TV | Bose Lifestyle Ultra Soundbar
Manually select the TV source and verify the soundbar has power.
To manually select the TV source, touch and hold the Play/Pause button on the soundbar for two seconds. The status light on the front of the soundbar should blink white twice to indicate the source has changed.
• If the status light blinks twice, the soundbar has power. Tap the Microphone Off button to be sure the soundbar can make sound.
• If the status light does not blink, check the power cord connections at both ends and verify the power outlet is working.
Check the TV Settings menu for audio routing options.
Some TVs may require a settings change to allow audio to pass through the HDMI ARC/eARC port. The settings are typically in the Audio or Setup sections of the TV's on-screen menu. Refer to your TV owners guide for more information.
Reset your soundbar.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your soundbar.
Reset the TV.
Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the TV for 30 seconds, then wait for it to start up.
Disable CEC functionality of other devices connected to your TV.
Most modern HDMI-connected products allow for certain operations to be performed by another device using CEC functionality. Certain operations may conflict with those passed between the TV and the soundbar.
Check the settings menu of devices connected to the TV (e.g. streaming media players, video game consoles) for CEC functionality and disable them. Some manufactures apply their own trademark to this functionality. A list of CEC trademarks can be found here.
Check the settings menu of devices connected to the TV (e.g. streaming media players, video game consoles) for CEC functionality and disable them. Some manufactures apply their own trademark to this functionality. A list of CEC trademarks can be found here.
Validate the HDMI cable is connected correctly at the TV.
Check to ensure the HDMI cable is connected into the ARC or eARC port of the TV. These are the only ports on the TV that will pass audio to the soundbar when using an HDMI cable. The correct port on the TV should be labeled HDMI (ARC) or HDMI (eARC). Refer to your TV owner's guide for more information.
Check for and install any available updates for the TV.
Updates often improve product features and stability. Many TV are updateable via an Internet connection or a USB connection. For Internet-connected TVs, look for an Update option in the TV menu. If the TV does not have an Internet connection, look for update instructions on the manufacturer's website or contact customer service for the TV.
Try a different High-Speed HDMI cable with Ethernet.
Replace the HDMI cable with a different High-Speed HDMI cable (with Ethernet) to resolve the issue.
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