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Unable to select or control Bose product as an AirPlay speaker | Bose Lifestyle Ultra Soundbar
If the AirPlay device receives a phone call, wait until the call ends.
Some AirPlay devices can receive phone calls. When a call is active, AirPlay controls are not available on the device. Wait until the phone call ends, then try again.
On the source device, toggle Wi-Fi off and back on.
The device you are using to initiate audio might be having trouble communicating on the network. Turn its Wi-Fi setting off and then on again to reestablish a network connection.
Quit the music app or program then wait 10 seconds before retrying.
If using an iPhone or iPad, swipe up on the home screen and close the audio app. Wait 10 seconds before re-opening the app and trying again.
If using a Mac, close and reopen the program.
Determine if the product has a good connection to the router.
In the Bose app, go to the Technical Info screen from soundbar's Settings menu and check its Wi-Fi Strength. If the connection is poor, consider relocating the router and/or soundbar, or reduce sources of interference to improve signal strength.
Be sure the AirPlay source is connected to the same network as the Bose system.
The AirPlay device and the Bose system must be on the same network to use AirPlay. For example, if the device is on the guest network and the system is on the main network, AirPlay will not work. Find the connected network name in the Wi-Fi settings of the AirPlay device, then determine if your Bose product is connected to the same network by Accessing the System Information Screen. If the two devices are on different networks, change the network of the AirPlay device to match that of the Bose system
Reboot the AirPlay source device.
Eletronics might need to be reset from time to time, much like rebooting a computer. Shut down the device, then turn it back on and try again.
Reset your soundbar.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your soundbar.
Reboot your router.
Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
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