Was this article helpful?
Deezer tracks are missing, grayed out or do not play | Lifestyle® 135 series II home entertainment system
Determine if the issue occurs with the service's own app or website and check the service's website for alerts.
The issue may be due to a problem with the music service itself. Close the Bose app and open the music service's app or website to determine if the issue is present using the service directly, without Bose. Additionally, check the service's website for information on maintenance or other 'service unavailable'-related messaging.
Only Deezer Premium+ accounts are supported.
Note: After upgrading to Deezer Premium+, if can take up to 18 hours for the upgraded account to activate.
- Free non-premium accounts within the US can browse Deezer content but cannot play it. Content shown for free accounts will appear grayed out and be unselectable.
- Free non-premium accounts outside the US can access personalized radio and 30-second track preview.
Check if the track is another user's MP3 file and is restricted due to file licensing.
User may import their own MP3 files. However, if an MP3 file is licensed to a specific user, it will be unplayable for other users to whom the file is not licensed. To check file licensing:
- iTunes: go to View -> Options and check the "Kind" box. A "Kind" column will show in the iTunes music library view. Tracks that are protected will be labeled as such (i.e., "Protected AAC")
- Windows: Open the file's folder and set the folder view to "Details." Right click a column header in the folder and check the "Protected" box to show a "Protected" column. This column shows a check next to protected files
Try playing the track using the music service’s app or website.
If it’s still unavailable, the track may have been removed from the catalog or is not available in your location.
.png)
