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Lifestyle® 235 system II | Cannot access SoundTouch app download site
Make sure the home network's Internet connection is working.
Test the Internet connection by accessing the main Bose homepage at www.Bose.com from either the computer that is being used, or a different device connected to the network to determine if there is Internet access.Make sure the correct address is being used.
The SoundTouch app is located at http://www.bose.com/soundtouch_app (soundtouchapp and soundtouch-app also work in place of soundtouch_app). Be sure there is no letter 'S' following the 'http'. 'www.' must proceed 'bose.com'.Try a different Internet browser.
If you have another Internet browser installed, check if the issue occurs while using that browser. If you don't have another browser installed, there are several free browsers you can install to try, like Chrome or Firefox.Email the link to download the computer app.
In situations where the customer is unable to properly enter the address, send the customer the following email: SoundTouch computer app download link.When the File Download dialog box appears, click Open. For security reasons, do not uncheck "Always ask before opening this type of file". Add the customer's email address in the "To:" section of the email before sending it and do not change anything else about the email.
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