Lifestyle® 235 system II | SiriusXM account cannot be added

Be sure the username is entered correctly.

The username must be entered exactly as it was created (i.e. without added spaces, incorrect punctuation, incorrect email provider, etc.).

Be sure the SiriusXM account package has Internet service.

SiriusXM offers packages for satellite and/or Internet service. An account that does not have Internet service (i.e. a satellite package purchased for use in-car) will need to purchase an Internet streaming subscription or add-on from SiriusXM before it can be accessed through an Internet-connected device.

Close and re-open the Bose app.

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On iOS devices:

Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
Swipe left or right to find the app you want to close
Swipe up on the app to close it.

On Android devices:

On the home screen, press and hold the app icon
Tap App info from the pop-up that appears
On the App Info screen, tap Force Stop.

Determine if the issue occurs with the service's own app or website and check the service's website for alerts.

The issue may be due to a problem with the music service itself. Close the Bose app and open the music service's app or website to determine if the issue is present using the service directly, without Bose. Additionally, check the service's website for information on maintenance or other 'service unavailable'-related messaging.

If using the PC/Mac app, add exceptions for SoundTouch in any antivirus or firewall software.

If the firewall or security software on your computer prompts you to allow access to SoundTouch, allow access. If you deny access, SoundTouch system and software functaionality will be limited. If you already denied access, you can try uninstalling the SoundTouch app, reinstalling it, and then allowing accessing when prompted after opening the app again. If you are not prompted, go to the settings of your security software and add the SoundTouch app and SoundTouch music server as programs that the software should not block.

Reboot your router.

Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)

Reset your router while power is disconnected to your Bose products.

Disconnect your Bose product or products from power. Then, reboot your router by disconnecting its power cord for 30 seconds. Before reconnecting power to your Bose products, be sure the router is fully rebooted by checking if other devices in your home (i.e. smartphones or laptops) can connect to the Internet on your network. If so, reconnect power to your Bose product(s) and try again.

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