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Pink or discolored video | Lifestyle® 600 home entertainment system
Select a different source then return to the original source.
Changing the source will cause the system to re-acquire the incoming signal and re-establish the proper decoding for that digital signal.
Try switching back and forth between two TV inputs.
Devices connected via HDMI share certain device info with connected devices. In case connected devices have trouble issue communicating, try switching inputs (i.e. if you're watching TV, switch to the DVD input and then back to TV). This will cause devices connected to those inputs to try to recommunicate.
Reset the HDMI connection by resetting both devices and the cables connected between them.
- Turn off the Bose system, the source device and the TV.
- Unplug the Bose system, the source device and the TV.
- Disconnect two HDMI cables at both ends and reseat them ensuring secure connections.
- Reconnect the source device, the TV and the Bose system to power.
- Turn on the TV and the source device.
- Once the TV and source device have finished powering up, turn on the Bose system.
Try reversing the HDMI cable.
Some HDMI cables are directional, meaning one end of the cable needs to connect to an audio/video device and the other end needs to connect to a TV or home theater system. The connectors on these cables typically have arrows or a words (like "Source" and "TV") to identify which end needs to connect where. If you are unsure if your HDMI cable is directional, find both ends of the cable and swap them. Then, try again.
Check if High Speed HDMI cables are connecting your equipment.
HDMI High Speed cables are recommended for best performance with the TV and devices connected to your system. The HDMI cable included with your system is a High Speed HDMI cable.
Bypass any video switching or signal-splitting devices connected to an HDMI output.
Do not use a digital video switching device or HDMI-splitter as such devices may remove the necessary HDMI "handshake" that needs to occur between the source and destination devices. If the best video input connection on the TV is a DVI connector, try using an HDMI-to-DVI cable. An HDMI-to-DVI adapter may work but will not be as reliable as a straight HDMI cable or an HDMI-to-DVI cable.
Try powering on the TV, Bose system and other connected devices in a different order.
HDMI connections allow info to be sent among the different HDMI-connected devices in your setup. On occasion, this can cause confusion among devices. Try turning on the TV first, then your other devices (i.e. cable box or Blu-ray player), then the Bose system.
If the issue only occurs with one device, try connecting that device directly to the TV.
Connect the HDMI cable from the device to an available input on the TV. Then, switch to that TV input and see if the issue still occurs. If not, there is a communication issue with the device and your Bose system. You can leave the device connected to the TV; however, you might need a separate remote control to control the device.
If the issue cannot be resolved, create a CSEP ticket to have the issue investigated.
A repair or replacement is will not resolve compatibility issues. If the issue cannot be resolved, create (or have your team lead create) a CSEP ticket in JIRA. In the ticket, include details about the issue experienced, when it occurs, software version, and any other relevant info.
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