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Cannot control Bose system with remote from another brand | Lifestyle® V10 home theater system
What type of universal remote is being used?
The remote is programmed by entering codes using the remote number pad
Be sure the system's IR Control option is set to On.
In order for the system to respond to the commands sent by the universal remote, the IR Control setting in the System menu must be set to On.
Try all of the Bose codes listed in the universal remotes instructions.
In order for a universal remote to operate the system, it must be set up according to instructions provided with the remote. If no Bose codes are listed or no code could be found to operate the system then the universal remote is incompatible
Bose has made the necessary IR control information available to universal remote manufacturers in order for them to incorporate the ability to control our systems. Due to the fact that manufacturers' implementation of our IR control information is different for each universal remote, we are not able to provide a code to enter into the universal remote. For example, one manufacturer can assign our IR control information to code 2345 for their remote while another manufacturer can assign the same IR control info to code 6789. Bose is not provided with any codes from universal remote manufacturers that use our IR control information.
Bose has made the necessary IR control information available to universal remote manufacturers in order for them to incorporate the ability to control our systems. Due to the fact that manufacturers' implementation of our IR control information is different for each universal remote, we are not able to provide a code to enter into the universal remote. For example, one manufacturer can assign our IR control information to code 2345 for their remote while another manufacturer can assign the same IR control info to code 6789. Bose is not provided with any codes from universal remote manufacturers that use our IR control information.
The remote is a learning remote
Be sure the system software version is newer than 010200.
For more info, see Checking the software or firmware version. If the system software version is 010102 or 010200 cannot receive commands from an IR learning remote. If the system is running either version, it will need to be updated. See Service Options.
Only Room A, Stream 1 can be taught to a learning remote.
The IR emitters only output Room A, Stream 1 commands when IR control is set to "Teach". These include power, source, volume, track/chapter/preset, settings/system and other commands
Note: It is possible for programmable learning remotes (such as a Pronto) to control expansion rooms, but the media center will not send out commands to them when set to "Teach". Contact the manufacturer for programming help.
Note: It is possible for programmable learning remotes (such as a Pronto) to control expansion rooms, but the media center will not send out commands to them when set to "Teach". Contact the manufacturer for programming help.
Only Bose commands are taught.
When IR Control is set to Teach, only Bose commands are sent out. Commands for the control of other devices, such as TV Power and TV Input, are not sent. For information on programming a learning remote to control a Bose system, see Using another remote to control your Bose system.
Be sure the other brand of remote control is set up properly.
Be sure the universal remote with learning capabilities is configured properly for the system. For information on programming a learning remote to control a Bose system, see Using another remote to control your Bose system.
Be sure "IR Control" is set to "On" in the Bose System menu.
Be sure the "IR Control" is set to "On" in the Bose System menu. For information on "IR Control", see Using another remote to control your Bose system.
The remote is programmed by selecting the brand and model of the device to be controlled
Be sure the system's IR Control option is set to On.
In order for the system to respond to the commands sent by the universal remote, the IR Control setting in the System menu must be set to On.
Try all of the Bose models listed in the universal remote's selection list.
Since some Bose products share the same IR control information, control over this Bose product may be obtained by selecting another Bose product. For example, CineMate IR control information is the same as the 321II & 321III remote. Also CineMate II IR control information is the same as the info used to control a Lifestyle series II, III or IV DVD system via IR
If Bose is not listed or no model name selection could operate the system then the universal remote is incompatible. Contact the manufacturer of the remote for further assistance.
If Bose is not listed or no model name selection could operate the system then the universal remote is incompatible. Contact the manufacturer of the remote for further assistance.
The remote is from a CEC-enabled device connected via HDMI
Disconnect and reconnect the HDMI cable at both ends.
Sometimes an HDMI cable can be partially inserted allowing only some but not all of the contacts at the end of the cable to make a connection. To be sure this isn't the case, disconnect and reconnect both ends of the HDMI cable.
Reset the connected audio or video device.
Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.
Determine the type of universal remote being used.
Universal remotes can be set up to operate other devices via three common methods:
- Learning - The remote learns the IR codes from the original device
- Brand and model name selection - The remote is set up by selecting the brand and model name/number via an on-remote display or by connecting the remote to a computer
- Direct code entry - The remote is configured by manually entering a numeric code retrieved from a list provided by the universal remote manufacture
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