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No picture from a connected video device | Lifestyle® V35 home entertainment system
Which device is being used?
Confirm the TV is on and the proper input is selected.
Some TVs have a feature where input selections can be turned off or hidden from the on-screen menu. For help changing TV inputs and enabling TV inputs, refer to the TV owner's guide.
Check to see if an error message is displayed on the screen.
If an error message is displayed on the screen, click the appropriate link below:
"Video Signal From Device is Not Supported" message displayed
A message on screen states that a connection has come loose
A message on screen states that the source device is off
"Video Signal From Device is Not Supported" message displayed
A message on screen states that a connection has come loose
A message on screen states that the source device is off
Check that that the correct audio input source is selected.
Multiple audio sources are available on your system; be sure the correct one is selected. For example, if the audio device you want to hear is connected to the auxiliary input, be sure that input selected.
Reset the connected audio or video device.
Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.
Check if the device is available in the source list.
On the remote, press the Source button to view the list of devices that have been set up to use with your system. If the list does not include the device, see Connecting other devices to your system.
Make sure the source has been labeled correctly.
A source may have been mislabeled during setup. Verify that the source you want to view has been selected. On the remote, press Source to see the currently selected source
Reset the HDMI connection by resetting both devices and the cables connected between them.
- Turn off the Bose system, the source device and the TV.
- Unplug the Bose system, the source device and the TV.
- Disconnect two HDMI cables at both ends and reseat them ensuring secure connections.
- Reconnect the source device, the TV and the Bose system to power.
- Turn on the TV and the source device.
- Once the TV and source device have finished powering up, turn on the Bose system.
In the menu of the connected device, try disabling HDMI-CEC.
CEC (Consumer Electronics Control) allows devices to send control information (e.g. power, input switching, remote control, etc.) back and forth over HDMI. CEC implementation and capabilities can vary among different brands, which can cause various control issues. Try disabling CEC in the menu of the connected device, then try again. Depending on the brand, CEC may be labelled differently in the device menu. For more info, see Names used by different brands for CEC.
Determine if the TV is a Samsung 3D TV.
If the TV is a Samsung 3D TV there may be an update available for it through Samsung. Model numbers may include (but not be limited to) 5500, 6500, 7100 and 8000 series plasma and LED/LCD 3D TVs.
If the TV is one of these, recommend the customer go to http://www.samsung.com/us/support/downloads or contact Samsung for more information
If the TV is one of these, recommend the customer go to http://www.samsung.com/us/support/downloads or contact Samsung for more information
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