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Bose® mobile in-ear headset | No audio from product
bose-mobile-in-ear-headset
Bose mobile in-ear headsetSold from 2009 - 2012

Bose® mobile in-ear headset | No audio from product

Check the volume level on the source.

Its possible the volume is too low or muted. Increase the volume gradually

Reboot the connected device.

Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.

Check the condition of the audio connector.

Be sure there is nothing broken inside the audio connector of your device. If the connector is broken or frayed in any way see Damaged audio connector

Note: It is recommended not to wrap the headphone cord around any devices as this may cause undo stress on the cord. As an alternative please use the supplied carrying case.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Try connecting the headset to a different device.

If the headset works with one device but not another (with or without an adapter), there may be a compatibility issue with that particular device. For known compatibility info, see Compatibility Guide.

If connected, bypass any adapters or extension cables.

If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
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Bose® mobile in-ear headset | No audio from product