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Microphone does not pick up sound | MIE2 mobile headset
Select how the device is connected:
Using a wired connection
Remove and reseat the audio cable in the connected device.
On the connected device, disconnect the cable that connects your headset. Then, reconnect it to be sure it is fully connected and secure. (Tip: While connected, if you rotate the plug in the jack and hear crackling or intermittent sound, there might be debris or an issue with a contact inside the jack.)
Check the condition of the audio plug on your product.
If the audio connector on your product is broken, frayed or damaged, it might not play audio as expected. If it is damaged, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Reboot the connected device.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.
Try connecting the headset to a different device.
If the headset works with one device but not another (with or without an adapter), there may be a compatibility issue with that particular device. For known compatibility info, see Compatibility Guide.
Remove the connected device from any case or protective sleeve.
A case or sleeve may prevent the audio cable from seating properly into the headphone jack. If using a case, remove it and try again.
Check that the headphone jack is clean and free of debris.
Use a flashlight or other light source to check if any lint or debris has entered the headphone jack on the device, which can interfere with the connection.
Be sure the proper adapter is being used, if applicable.
If the headphones are connected to a cell phone, be sure the proper adapter is being used. For more information on adapter compatibility, see Compatibility Guide . If the cell phone is not listed try each of the adapters.
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